If you have problems hearing the speakers or participants at a live session, it is usually because the microphones have not been shared or microphone access has not been given.
💡 Before a conference, test your equipment on this page to make sure it is compatible with the BigMarker tool.
HEARING THE SPEAKERS
If you cannot hear all or some of the speakers at a BigMarker conference, here are some tips to help you troubleshoot the problem:
Speakers you cannot hear may not have shared their microphone by clicking on "Share Computer Mic" in the live session:
Speakers whose sound is turned off must allow the browser to access their microphones.
If you're using headphones or earbuds, try unplugging them and check that the volume is turned up on your device and your speakers are working properly.
Refresh the page.
If it's still not working, restart your browser or computer (by clicking on "... More" on the top right and then Exit, or just by closing the tab or your browser).
🚨 Important note! The End Webinar button in the control panel (visible to administrators) can ONLY be used when the conference is over. This option ejects all participants and speakers from the conference and closes the conference room.
HEARING THE PARTICIPANTS
🚨 If you have chosen the webinar or chat format, the participants will not be able to enable their microphones and/or cameras.
If you cannot hear all or some of the participants in your live session, here are some tips to help you troubleshoot the problem:
Make sure that as the host you have enabled participant microphone access from the control panel on the right:
Participants whose sound is turned off must allow the browser to access their microphones.
If you're using headphones or earbuds, try unplugging them and make sure the volume is turned up on your device.
💬 If it's still not working after following these tips, you can contact BigMarker support directly on support@bigmarker.com or email us at sav@seekube.com.